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Top Customer Service Articles & Resources by Brainpower Training

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Colorful collage of children playing with toys, featuring the text "Lifetime value of a customer," emphasizing the importance of customer lifetime value in relation to enhancing customer service skills.

Customer Service

2 min read

March 23, 2023

The Lifetime Value of a Customer. Why it matters.

Are your people sometimes a little complacent about the customer service they offer?…

Smiling customer service representative wearing a headset, engaged in a phone call while using a computer, emphasizing effective communication and positive customer interaction.

Customer Service

2 min read

August 1, 2022

Answer the Phone With a Smile in Your Voice

Answer the Phone With a Smile in Your Voice by Nina Sunday ©…

Finger pressing green smiley face button on feedback panel, symbolizing customer service satisfaction and engagement in training programs.

Customer Service

2 min read

March 11, 2022

How to Increase Customer Satisfaction by Fixing Customer Problems

how to increase customer satisfaction How to Increase Customer Satisfaction by Fixing Customer…