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People Skills Trainer Australia

Face-to-face Training

With Facilitators based in Melbourne, Sydney, Canberra, Brisbane and Perth, we deliver workshops face-to-face, in-person at your workplace, Australia-wide.

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Online Workshop

Live Online Workshop

Live online workshop with a Certified Virtual Presenter. No boring sit-back-and-listen “webinar” but an interactive masterclass with participant camera/mic enabled, breakout rooms, polls, simple tricks to keep engagement.

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Self paced

Self-paced eLearning

For individuals or whole teams, ask about our 30-Day Challenges: 5-minute microlessons a day over 30 days via SMS. Self-directed, self-paced, fun elearning changes habits, mindset and behaviours.

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We customise onsite training to meet the needs of your business

Whether face-to-face at your workplace or a live online workshop exclusively for your team, we can tailor a program focused on your specific training goals. Ask about our Priority Management 30-Day Challenge, 5-minute microlessons, daily over 30 days; a powerful way to change habits, mindset and behaviours.

Do your people make these mistakes in Customer Service?

  • Not doing what they say they’re going to do?
  • Treating a customer as if they’re an interruption?
  • Not responding to customer requests with a sense of urgency?
  • Ignoring customer complaints hoping they will go away?
  • Not appreciating the lifetime value of a customer?

How to raise the bar to deliver positively exceptional service

Do your people make these mistakes in Customer Service?

  • Not doing what they say they’re going to do?
  • Treating a customer as if they’re an interruption?
  • Not responding to customer requests with a sense of urgency?
  • Ignoring customer complaints hoping they will go away?
  • Not appreciating the lifetime value of a customer?

How to raise the bar to deliver positively exceptional service

Have a chat with a training expert

We talk through your goals and challenges, ask a few quick questions, then create Your Brief, a short summary of what you aim to achieve through training.

It’s a handy reference you can share with your team and helps us make sure we’re focusing on what matters most to you.

You’ll see our calendar to choose a date and time that suits you, plus a space to let us know whether you prefer a phone, Zoom, or Teams meeting.

Book your 15-minute call

Meet Our Qualified and Experienced Team

Brainpower Training’s high-impact Facilitators ignite your team’s performance with a tailored program focused on your specific training goals.

How important is it that your people walk out of a training session saying, ‘That was great; I learned good things; it was worth my time’?

They are collaborative, coaching-style Facilitators, adept at enthusing participants and inspiring application.

Brainpower Training’s stringent quality control during Facilitator selection and accreditation gives you peace of mind.

Brainpower Training’s Facilitators

  • tertiary qualified plus Cert. IV Workplace Training and Assessment
  • relevant industry track record
  • apply interactive Adult Learning methods to keep participants engaged
  • experienced professional trainers and presenters
  • create rapport with strong presentation skills
  • well-groomed
  • up to date with latest trends in Learning and Development
  • pursue professional development and lifelong learning.

Meet Our Qualified and Experienced Team

Brainpower Training’s high-impact Facilitators ignite your team’s performance with a tailored program focused on your specific training goals.

How important is it that your people walk out of a training session saying, ‘That was great; I learned good things; it was worth my time’?

They are collaborative, coaching-style Facilitators, adept at enthusing participants and inspiring application.

Brainpower Training’s stringent quality control during Facilitator selection and accreditation gives you peace of mind.

Brainpower Training’s Facilitators

  • tertiary qualified plus Cert. IV Workplace Training and Assessment
  • relevant industry track record
  • apply interactive Adult Learning methods to keep participants engaged
  • experienced professional trainers and presenters
  • create rapport with strong presentation skills
  • well-groomed
  • up to date with latest trends in Learning and Development
  • pursue professional development and lifelong learning.

Hear from our past clients…

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