Customer Service
Looking for tailored Customer Service training in your workplace?
Going the extra mile to achieve Customer Delight
Would you like your people to understand these customer service basics?
- Best practice according to the International Customer Service Standard (ICSS)
- How to achieve consistently friendly and courteous service
- Telephone techniques . . . because a smile can be heard through the phone
- ‘Moments of Truth’ model – customer touch-points are decision-points
- Understanding the Customer Experience (CX) from the client’s point-of-view
- Dealing with complaints and difficult client behaviour
- How to respond to customer requests with a sense of urgency
To find out more, add your details, or . . . skip the form and call us on
1300 778 995
Get a Fast Quote Now
One of our friendly team will be in touch, usually within one business day.
We customise onsite training to meet the needs of your business
Whether face-to-face at your workplace or a live online workshop exclusively for your team, we can tailor a program focused on your specific training goals. Ask about our Priority Management 30-Day Challenge, 5-minute microlessons, daily over 30 days; a powerful way to change habits, mindset and behaviours.
- Not doing what they say they’re going to do?
- Treating a customer as if they’re an interruption?
- Not responding to customer requests with a sense of urgency?
- Ignoring customer complaints hoping they will go away?
- Not appreciating the lifetime value of a customer?
How to raise the bar to deliver positively exceptional service
Talk to a training Expert for free
Would it make sense for us to first take a look at the actual issues you’re wanting to solve, then we can see how we can focus training on your specific learning and business-related outcomes?
Simply choose a date and time that suits and whether you prefer telephone or video conference.
Hear from our past clients…
“Good balance of teaching, discussion and practical exercises.”
“An easy, clear and concise delivery of attributes of world class, best practice frontline customer service, delivered by one of this country’s foremost trainers of Customer Service.”
“Good exercises, clear examples, great workbook, excellent variety, knowledgeable facilitator.”
“LOVED this workshop. Trainer was knowledgeable, entertaining and provided the perfect balance of practical tips, time management theory and humour! Have already recommended this workshop to many colleagues”
