Signature Programs

Priority Management Training Australia

Priority Management training

Manage priorities, avoid distractions, work smarter and get more of the right things done

  1. Do people complain they have too much to do?
  2. Confused by competing priorities?
  3. Do they operate from a task list tracking all their to-dos?
  4. Individuals procrastinating; missing deadlines?
  5. Meetings take up too much time?
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Customer Service Training Australia

Customer Service training

How to raise the bar to deliver positively exceptional service 

Do your people make these 5 mistakes in Customer Service?

  1. Not doing what they say they’re going to do?
  2. Treating a customer as if they’re an interruption?
  3. Not responding to customer requests with a sense of urgency?
  4. Ignoring customer complaints hoping they will go away?
  5. Not appreciating the lifetime value of a customer?
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Leadership Skills Training

Leadership Development

The manager of the future acts like a coach

Do your managers know the attributes of an engaging leader?

  1. Do they coach unsatisfactory performance (or avoid difficult conversations)?
  2. Are your managers quick to grant credit to team members for their contribution (or do they withhold praise or appreciation?)
  3. Have your managers had a one-on-one discussion with individuals about career path in the last 6 months?
  4. In fact, do managers regularly schedule meaningful one-on-one meetings to check in and support?
  5. Do they avoid micro-managing (or get too involved in details that should be handled at other levels)?


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Business Writing Training

Business Writing training

Fix common writing mistakes that make you look unprofessional

  1. Wordiness: Sentences too long?
  2. Style: Language too formal or informal?
  3. Grammar: Not using Active Voice?
  4. Expression: Repetition of words and phrases?
  5. Nominalisation: using “zombie nouns” instead of dynamic verbs
  6. Tone: Not writing with the reader in mind?
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Report Writing Training

Report Writing training

Understanding structure and purpose to create a report style that’s readable and clear.

Do your people make these mistakes writing reports?

  1. not stating facts clearly and sometimes misunderstood?
  2. Executive Summary absent or not used to full effect?
  3. structure and ordering of points poor, leading to lack of clarity?
  4. long-winded and need to become more concise?
  5. senior manager wastes time proofreading writing of team members?
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Speed Reading Training

Speed reading training

Double your reading speed, guaranteed!

  1. Are you under pressure to get through mountains of reading that just keeps pouring in?
  2. If you double or triple your reading speed without loss of comprehension, how much time daily would that save . . .  an hour? more? (5 hours a week adds up to around 6 working weeks per year.)
  3. Are decisions or tasks delayed because required reading isn’t done?

Speed Reading training is a proven tactic for mastering information overload and can be learned in a day! In our one-day Speed Reading workshop we guarantee to double everyone’s reading rate. Many people increase 3 times or more, without loss of comprehension (measured).

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Change Management training

Change Management training

Leading Change for managers or Working Through Change for everyone

  • Do some staff express resistance to a change initiative?
  • Is there a guiding team leading change?
  • Have they created a sense of urgency for the need to change?
  • How are they keeping the ‘change’ story top of mind, to win people’s hearts and minds?

Discuss with us how we can create a bespoke solution for culture change.

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Emotional Intelligence Staff Training

Emotional Intelligence training

Improve teamwork and tolerance by discovering what is high emotional intelligence

  1. What is Emotional Intelligence (EQ)? Why is it important in the workplace?
  2. Are team members coping with stressful situations without falling apart?
  3. Are people flexible – able to adjust feelings, thoughts and behaviours to changing situations and conditions?
  4. Are they optimistic – able to maintain a positive attitude even when times are tough?
  5. Are they able to read the emotions of others?
  6. Are they good problem-solvers – able to identify problems as well as generate and implement solutions?
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Workplace Wellness Program

  1. Cultivate a mentally healthy workplace
  2. Improve resilience capability and well-being
  3. Psychological and physical effects of stress and anxiety
  4. Understand Mindfulness and your Circles of Influence, Control and Concern
  5. Stimulus-Response-Gap; pause to choose your reaction
  6. Create a self-care plan to boost Resilience
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Selling Skills training

Selling Skills training

Use question-based needs discovery to demonstrate value and ROI (return on investment)

  1. Do your salespeople fail to ask enough discovery questions?
  2. Do they rush in too soon to ‘pitch’ a solution?
  3. Are they quick to discount, instead of negotiating based on value?
  4. Do they give excuses why they can’t reach target, instead of doing ‘whatever it takes’?
  5. How many suffer from sales call reluctance?
  6. Do they wait for incoming orders instead of creating new customers?
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Presentation Skills training

Presentation Skills training

Presenting with impact: to engage, persuade and take action

For anyone who delivers presentations at conferences, meetings, events or training, find out the secrets of top presenters to overcome nerves and come across as confident, competent and intelligent.

Learn how to avoid these mistakes when presenting:

  1. physical mannerisms that distract the audience
  2. a weak opening or close, no ‘call to action’ at the end
  3. over-relying on PowerPoint, not using stories to illustrate a point or no method to banish nerves or negative thoughts.

Allow your people to view themselves presenting on video so they can they be critiqued and coached by an expert.

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Workplace Bullying and Harassment training for managers

Preventing and Responding

  • What is workplace bullying?
  • What it is not.
  • How can workplace bullying occur?
  • Unlawful discrimination and sexual harassment
  • How can the risk of workplace bullying be managed?
  • How to handle incidents or reports of bullying and harassment.

HR ALERT: Please be aware of new Australiawide regulations to manage Psychosocial Hazards in the workplace, as identified by Safework Australia

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Continuous Improvement Training

Continuous Improvement training

What is the real work we should be doing in the workplace?

  1. The Kaizen Way and how a Kaizen Committee can implement change using various Kaizen tools.
  2. Case Study: Marginal Gains and how the British cycle team won multiple consecutive Tours de France over 7 years
  3. Applying the Plus 1% rule to brainstorm suggestions for improvement using Open Space method.
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soft skills training

Would it make sense for us to first take a look at the actual issues you’re wanting to solve, then we can see how we can focus training on your specific learning and business-related outcomes.

Simply choose a date and time that suits and add a note whether you prefer
telephone or video conference.