Learn from Mistakes: Avoid Toxic Blame Culture
Have you ever looked back at yourself from a year ago and realized…
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The Lifetime Value of a Customer. Why it matters.
Are your people sometimes a little complacent about the customer service they offer?…
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Resilience: The Ripple Effect. Small Shift, Big Changes
Resilience is the ability to adapt well to adversity, trauma, tragedy, threats, or…
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Co-creating Team Working Agreements
Teamwork is the ultimate competitive advantage, because it’s empowering and rare. Organisations are…
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Emotional Intelligence Essentials
High emotional intelligence is the foundation for productive harmony at work, successful relationships…
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The 8 Good Behaviours of a Manager
During early days of the Google company, managers were scarce. It was a…
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Use Questions to Steer Your Presentation
Use Questions to Steer Your Presentation Do you ask lots of questions when…
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Top 8 Mistakes People Make When Selling
Top 8 Mistakes People Make When Selling Here are some errors people make…
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End of day, list your top 6 to-dos ready for tomorrow
End of day, write your list of top 6 to-dos ready for tomorrow…
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What is a Word to Avoid When Giving Instructions?
What is a word to avoid when giving instructions? Whenever we ask anybody…
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Answer the Phone With a Smile in Your Voice
Answer the Phone With a Smile in Your Voice by Nina Sunday ©…
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How To Get More Of The Right Things Done
How To Get More Of The Right Things Done by Nina Sunday ©…
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The Art of Persuasive Writing
The Art of Persuasive Writing Copyright © Nina Sunday. All rights reserved. Have…
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How to Give Feedback At Work Using a Performance Review Template
Have you ever tried to give constructive feedback, only to find it created…
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Can presentation Skills futureproof your employability?
Can presentation Skills futureproof your employability? “Presentation literacy isn’t an optional extra for…
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How To Fix Mind Churn
Stop Mind Churn – Staying Awake Thinking About All Your To-dos by Nina…
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Overcome the ‘Don’t call us, we’ll call you’ objection
Objection Handling Techniques: A Guide to Sales Follow Up Are you stuck knowing…
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How to Increase Customer Satisfaction by Fixing Customer Problems
how to increase customer satisfaction How to Increase Customer Satisfaction by Fixing Customer…
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What Habits Make You A Sluggish Reader?
What Habits Make You A Sluggish Reader? Did you know ancient readers read…
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