How to Say 'No' Without Using the 'No' Word by Nina Sunday It’s good to be flexible with customers and make exceptions to rules. But how do you say ‘no’ to someone when you just cannot agree to what they are asking for? How can you manage client … [Read more...]
Business Etiquette
Is it okay or not okay to go to work with a stain on your shirt? by Nina Sunday And is wearing a stain worse than creased clothes or messy hair? Of 1000 people recently surveyed by Galaxy Research, one in seven admit they do feel comfortable going to work with a … [Read more...]
Business Writing
Weird Al Yankovic's parody, #WordCrimes video is funny and educational. Click here to view on Youtube If you appreciate good writing and correct grammar, then this is for you.This will put a smile on your face, like the other 16.2 million people who viewed … [Read more...]
Change Management
How to change a culture: Lessons from General Motor's NUMMI.August 2015 1000 words Reading time: 5 minutes NUMMI - New United Motor Manufacturing Incorporated – was a bold joint venture between General Motors and Toyota to build a quality small car in the United … [Read more...]
Coaching Culture
Working Out Loud Circles Working Out Loud is a new transformative work practice where you connect with your colleagues to: - progress a goal - build a peer support network - access opportunities. In 2010, Bryce Williams coined the term Working Out Loud and … [Read more...]
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