Looking for interactive and transformational staff training at your workplace? Contact us to discuss how we can help ignite your team’s performance. Choose from this list of leading-edge topics, including combining topics, designed to your specific training needs.
Develop Emotionally Intelligent Communication For Better Teamwork
Do some people confuse assertive communication and come across as too aggressive or too passive? Are some people quick to blame? Do your people ever have to say ‘no’ to a request? Do they understand the differences between people styles? Do they know how to actively listen? Do some individuals over-rely on e-mail, when they should ask in person or pick up the phone instead?
Fix Common Writing Mistakes That Make You Look Unprofessional
Do your people make these mistakes with their business writing: Sentences too long? Language too formal or informal? Not using active voice? Repetition of words and phrases? Not writing with the reader in mind? Do senior managers waste time proofreading writing of junior staff before it goes out to clients?
How To Lead Change Using An 8-Step Process
Do some staff express resistance to a change initiative? Is there a guiding team leading change? Are they familiar with Kotter’s eight steps? Have they created a sense of urgency for the need to change? Do they know to go to people with questions rather than answers, so everyone feels part of the solution? How are they keeping the ‘change’ story top of mind, to win people’s hearts and minds?
How Marginal Gains – Improving Every Little Thing By 1% – Helped Britain Win the Tour De France.
Chris Froome is the first British cyclist to win three Tours de France, in 2013, 2015 and this year, 2016. But did you know that until 2012 no British cyclist had ever won at all? This lack-lustre history changed with Sir Bradley Wiggins’ victory in that year. What explains this amazing run of recent British wins?
How To Raise The Bar To Deliver Positively Exceptional Service
Do your people make these five mistakes in Customer Service? 1. Not doing what they say they’re going to do? 2. Treating a customer as if they’re an interruption? 3. Not responding to customer requests with a sense of urgency? 4. Ignoring customer complaints hoping they will go away? 5. Not appreciating the lifetime value of a customer?
Improve Teamwork And Tolerance By Discovering What Is High Emotional Intelligence
What is Emotional Intelligence and why is it important in the workplace? Are team members able to cope with stressful situations without falling apart? Are your people flexible – able to adjust feelings, thoughts and behaviours to changing situations and conditions? Are they optimistic – able to look at the brighter side of life and maintain a positive attitude even when times are tough? Are they able to read the emotions of others? Are they good problem-solvers – able to identify problems as well as generate and implement solutions?
The Manager of the Future is the Coach of the Future.
Do your managers make these five mistakes leading their staff? 1. Do they coach unsatisfactory performance (or do they avoid difficult conversations)? 2. Do they regularly give positive feedback when their direct reports do well (or is the conversation always correcting what’s wrong)? 3. In the last 6 months, have your managers had a one-on-one meaningful discussion with their reports about career development? 4. Do they avoid micro-managing (or do they get too involved in details that should be handled at other levels)? 5. Are your managers quick to grant credit to team members for their work?
People don’t quit companies, they quit managers. Engagement starts top-down with your managers.
Latest research shows the number one, top-of-the-list attribute of effective managers is to ‘be a coach.’ Brainpower’s unique Oxygen Program for Leadership Development helps your managers engage their staff through coaching behaviours.
It’s an intensive, holistic learning experience over 6 months using:
– engagement surveys
– face-to-face training
– do-it-yourself mentoring
– regular feedback
– measuring impact through HR metrics.
How To Absorb Knowledge Like A Sponge And Recall Information, Names And Numbers Quickly And Easily
Do any of your people have to get up to speed with product knowledge that constantly updates? Do any of your people study part-time? Would they benefit from learning a study system? Are people forgetting deadlines? Do your people have to network and remember people’s names?
Presenting With Impact: To Engage, Persuade And Take Action
Do your people make these mistakes when presenting: Verbal or physical mannerisms that annoy their audience? Weak opening or close, or no ‘Call to Action’ at the end? Over-relying on PowerPoint? Not using stories to illustrate a point? No method to banish nerves or negative thoughts? Never seen themselves present on video?
Understanding Structure And Purpose To Create A Report Style That’s Readable And Clear
Do you find your people are not stating facts clearly and are often misunderstood? Is an Executive Summary absent or not used to full effect? Is the structure and ordering of points poor, leading to misunderstanding? Are they too long-winded and need to learn how to be more concise? What’s the secret to making recommendations in a way that facilitates prioritisation and follow up?
Use Question-Based Needs Discovery To Demonstrate Value And ROI
Do your salespeople ask enough questions to identify best solutions for clients or do they rush in too soon with a solution? Are they quick to discount, instead of negotiating based on value? Do they give excuses why they can’t reach target, instead of doing whatever it takes? How many suffer from sales call reluctance? Do they wait for incoming orders instead of creating new customers?
Double Your Reading Speed, Guaranteed
How many of your people are under pressure to get through mountains of reading that just keeps pouring in? Are they behind in their reading? Do decisions or tasks get delayed because required reading isn’t done? Would you like them to make better informed decisions? If they doubled or tripled their reading speed without loss of comprehension, how much time each day would that save . . . an hour? more? (5 hours a week adds up to around 6 full weeks per year.) Speed Reading training is a proven tactic for mastering information overload and can be learned in a day. In our one-day Speed Reading workshop we guarantee to double everyone’s reading rate. Many people increase 3 times or more, without loss of comprehension (measured).
How to reduce, prevent and cope with stress
Transform your company into a more vibrant, energetic and healthy workplace.Workplace safety regulations mean Australian employers are responsible not only for their staff’s physical safety but also their psychological wellbeing. The two main contributors to psychological ill-health are stress at work and relationship breakdown.
For Your Emerging Team Leaders
Do your supervisors know how to lead a high-performing team? Can they give feedback to staff and coach unsatisfactory performance? Do they realise they have to respond quickly to issues as they come up, not hope a problem will go away (or it magnifies?) Do they know how to resolve conflict as it arises? Can they use goal-setting to motivate a team?
Spice up your staff retreat or professional development day with indoor team building experiential games and activities. Includes a detailed Group Debrief to maximise learning outcomes and return on investment. Prior to your event, we ask you about current workplace issues. We devise a series of games that are fun, yet focused on your ‘theme’, and encourage insight and self-reflection. The goal is for a team to do better what they already do well.
‘Time Smarts’ -Work Smarter and Get More of the Right Things Done
Do your people complain they have too much to do in too little time? Are they confused by competing priorities? Does everyone operate from a task list tracking all their to- dos? (Or do they forget to do things?) Are individuals procrastinating and missing deadlines? Do meetings take up too much time? We have a reputation for transforming people’s behaviour and mindset.