A pharmaceutical company flew in to a resort 8 sales representatives from around the country for a Time Management off-site training day.
When discussing the topic of delegation, we asked, ‘Is there a task you routinely do that someone else could or should do?’
Everyone sold hand sanitiser pump packs. One rep was particularly capable with a screwdriver. Although it is the client’s responsibility to install the dispenser brackets for their pump packs, the rep confessed to routinely installing them for clients as a favour.
Why? The answer, “Well, it doesn’t take that much time.”
The realisation was that with each dispenser bracket installed as a favour, there was a loss of valuable sales time needed to achieve or exceed target.