Minute-taking

 'How to be an efficient minute-taker in any type of meeting'

Here are the topics and skills you and your team will master during the Brainpower Customer Service training workshop: 

• How to focus the agenda on decisions
• Your role in the meeting
  
• How much detail to include
  
• How to identify what is relevant
• Good questions to ask
• Questions to break through resistance
• Continuum of meeting styles
• How to record in a minute book
• The Cornell System for minute-taking
• The structure of a meeting
• Post-meeting - how to summarise actions and due dates

Minute-taking outcomes

 On completion of the program, participants will be able to:

• Demonstrate better listening skills
• Ask open and clarifying questions
• Use critical thinking and organisation
• Be an efficient minute-taker in any type of meeting - formal or semi-formal
• Know the importance of formal or semi-formal meeting notes
• Understand the terminology - know what is a 'quorum', a 'proxy' and the language of minutes
• Be clear of what is relevant and irrelevant to record
• Prepare and maintain a minute book
• Compile effective, solution-based agendas
• Use key terminology for minute-taking and meetings
• Create an effective Action Summary every time
• Verbally summarise minutes with confidence and clarity