Business Etiquette training
'Make positive first impressions and ooze confidence, sincerity and respect.'
Business is fast. First impressions count. In the blink of an eye, people form an impression and instantaneously make judgements about you.Learn how to make positive first impressions and ooze confidence, sincerity and respect.
Click Play to listen to an intro from Brainpower
Training Director Nina Sunday < 0:53 Sec>
How your staff speak and dress and the body language they express sends a message of your company's credibility and professionalism.
What does a good solid handshake say about a person? How do their handshakes rate?
A faux pas while dining with a client can lose deals.
Understanding the protocol of the business card and international differences in what is considered acceptable behaviour is of ever-increasing importance in a global world.
Managing Director, Nina Sunday, features in an article in newspaper The Weekend Australian,'Say Hello to Unwritten Office rules' - July 12, 2008.
The workplace can be a minefield when it comes to etiquette.
read article
Program content
- Introductions – who to introduce to who
- Handshake school - what does a good solid handshake say about a person?
- Dining etiquette and table manners
- Body language – what is positive body language?
- Presentation - how to appear professional and confident in a variety of situations
- Business card protocol
- Dress code – don’t be a fashion victim; what are the rules of good grooming?
- Telephone manners – how to use your mobile phone without annoying others
- International business etiquette
Business Etiquette outcomes
On completion of this program participants will be able to:- Conduct business with a professional demeanour
- Make positive impressions with clients
- Demonstrate confidence and credibility through eye contact and a firm handshake
- Know the etiquette of dining and table manners
- Know who to introduce to who and handle business cards correctly
- Deal with clients and colleagues with respect and courtesy
- Cultivate professional working relationships
- Understand how personal image makes a statement about who they are and the organisation they are employed
- Dress according to rules of good business attire and appear impeccably well-groomed
- Express tolerance and respect when dealing with clients and colleagues of different cultures
Find out more about our training approach
For a pdf of our company brochure, click here.
Understand our quality process for customising
Brainpower training has a unique way of tailoring our programs to your people and the situations they face.
1. Diagnostic Conversation TM
asking you some questions that are usually easy to answer.
There's no obligation, but if you do decide to go ahead, we can forward this info to our Facilitator as your 'brief', describing your specific learning and business-related outcomes.
This process is useful to do even before you decide which training provider tomove forward with. During this discussion you can judge if our course content matches what you are looking for and whether we are the right cultural fit for your organisation.
Once your course is confirmed, we send our ‘Scenarios' e-mail for you to forward to your peoplerequesting them to send in short situations or dilemmas they may experience in the workplace relevant to the topic.
Alternatively, you can simply come up with 5 or 6 that are representative.
3. Pre-call
In addition, our experienced and qualified Facilitator will contact you by phone prior to the workshop to confirm logistics and what you'd like emphasised or focused on.
What do people say about our Business Etiquette workshop?
‘This course makes Business etiquette enjoyable and easy.'
Jackie Cole, Client Relations Associate, Marsh
'It is an eye opener to realise mistakes being made on a professional level and knowing how to change bad habits.'