Business Etiquette training
'Make positive first impressions and ooze confidence, sincerity and respect.'
Business is fast. First impressions count. In the blink of an eye, people form an impression and instantaneously make judgements about you.Learn how to make positive first impressions and ooze confidence, sincerity and respect.
Click Play to listen to an intro from Brainpower
Training Director Nina Sunday < 0:53 Sec>
What does a good solid handshake say about a person? How do their handshakes rate?
A faux pas while dining with a client can lose deals.
Understanding the protocol of the business card and international differences in what is considered acceptable behaviour is of ever-increasing importance in a global world.
Managing Director, Nina Sunday, features in an article in newspaper The Weekend Australian,'Say Hello to Unwritten Office rules' - July 12, 2008.
The workplace can be a minefield when it comes to etiquette.
read article
Program content
- Introductions – who to introduce to who
- Handshake school - what does a good solid handshake say about a person?
- Dining etiquette and table manners
- Body language – what is positive body language?
- Presentation - how to appear professional and confident in a variety of situations
- Business card protocol
- Dress code – don’t be a fashion victim; what are the rules of good grooming?
- Telephone manners – how to use your mobile phone without annoying others
- International business etiquette
Business Etiquette outcomes
On completion of this program participants will be able to:- Conduct business with a professional demeanour
- Make positive impressions with clients
- Demonstrate confidence and credibility through eye contact and a firm handshake
- Know the etiquette of dining and table manners
- Know who to introduce to who and handle business cards correctly
- Deal with clients and colleagues with respect and courtesy
- Cultivate professional working relationships
- Understand how personal image makes a statement about who they are and the organisation they are employed
- Dress according to rules of good business attire and appear impeccably well-groomed
- Express tolerance and respect when dealing with clients and colleagues of different cultures
Read an article by Nina Sunday . . .
Business etiquette: 5 annoying open plan office behaviours.
==While open plan office design keeps everyone in the loop and cultivates a high performing team atmosphere, there is a downside to working without walls.
1. Loudness
Do you unconsciously talk louder when on a long distance call or mobile? Cultivate a soft voice when speaking on the phone and if it’s a protracted personal call, step outside or into another room to maintain privacy. Most people don’t want to know the details of your personal life.Similarly, avoid using a speakerphone in a shared environment.
A loud mobile phone ringtone can jolt people in the middle of a task. Especially annoying is a phone ringing out while the owner has gone to lunch. Remember to put your mobile phone to silent or vibrate while in the office.
To sneeze, to yawn, to burp is only human, but if too resonant it’s disturbing e.g. when a simple sneeze becomes ‘ah-choo!’ or a yawn becomes an emphatic sigh and stretch, or a burp becomes a resounding belch. Minimise the sound of sneezes, yawns and burps as much as you can. And automatically say, 'Excuse me' after.
From a hygiene perspective, show consideration for the health of your workmates, especially in flu season, and always have a box of tissues handy to sneeze or cough into.
2. Interrupting
If a colleague is on the phone, don’t hover waiting to pounce as soon as the phone call finishes. Everyone’s entitled to their privacy when on a call.Be aware if body language indicates they are deep in concentration. Research shows it can take up to six minutes for a worker to resume after the briefest of interruptions, so resist the temptation to interrupt to ask a quick question.
Most people do leave their desk periodically, so why not save your questions until they are up and around.
3. Eavesdropping
Have you ever had a phone conversation, then subsequently the person in the next cubicle offered their opinion or answered a question they overheard? This can create an uncomfortable feeling of constantly being scrutinised. ‘Prairie dogging’ can be just as bad. Don’t suddenly pop your head over the divider to see what’s going on next door. It can be perceived as an invasion of privacy.
4. Swearing at the computer
A harmonious workplace is filled with harmonious people. Becoming angry or frustrated with events, people or equipment makes everyone want to duck for cover. And there’s never an excuse for bad language. 5. Odours
Just as too much perfume can be overwhelming, no one enjoys being near bad breath or body odour.Daily flossing between your teeth and brushing your tongue aids in fresh breath. So yes, take a daily shower and yes use a deodorant.
Stinky food smells from eating at your desk can irritate others, for example, microwaved tuna and cheese melt, fish curry, onions or garlic.
Why not, instead of eating lunch ‘al desko’ (at your desk), go for a short break, stretch your legs and refresh your brain. You’ll most likely discover you are more productive for the rest of the afternoon.
Copyright Nina Sunday 2010. All rights reserved. Published in Sydney, Australia.
Does Brainpower offer public workshops for individuals to attend?
We do not offer open workshops for individuals to attend.
Brainpower Training works inside companies and organisations with groups of their staff, usually in a workshop of around 10-16 people at a time.
The Brainpower difference: How we present
Appealing to all learning styles, there'll be:
flipcharts created and coloured pens to use for Visual learners - background music in the breaks for Auditory learners
- for Kinesthetic learners, as well as plasticene and pipe cleaners, brain-shaped squeeze balls with Brainpower logo to take-away.
Our facilitator adapts and
customises the presentation to suit the
specific needs of your team by
- asking quality questions
- triggering discussion
- referring to your organisation-specific scenarios
- discovering insights beyond the obvious
Open-ended exercises help people discover for themselves what you want them to know.
No Risk Guarantee
You have peace of mind knowing you are not only getting great value for money, but also results that positively impact performance.Our guarantee is simply this:
If you are not 100% happy and delighted with your workshop, we will either refund the difference between what you paid to what you think it was worth or we'll continue to work with you for free until you achieve the outcomes you reasonably expected.
Call us on 1300 661 555. Our Support Team are happy to answer any questions you may have and walk you through your options.
Any Questions?
You'll find the answers to most of your questions on the Frequently Asked Questions page.If you can't find what you're looking for, please contact us and our Support Team will respond to your enquiry with priority.