Business Etiquette
'Make positive first impressions and ooze confidence, sincerity and respect.'
Business is fast. First impressions count. In the blink of an eye, people form an impression and instantaneously make judgements about you; what author, Malcolm Gladwell calls ‘thin slicing’ in his book, ‘Blink’. Learn how to make positive first impressions and ooze confidence, sincerity and respect.
Click Play to listen to an intro from Brainpower
Training Director Nina Sunday < 0:53 Sec>
How you speak and dress and the body language you express sends a message of your status, personality, character, refinement and success. What does a good solid handshake say about a person? How does your handshake rate?
A faux pas while dining with a client can lose deals, and ruin your career.
Understanding the protocol of the business card and international differences in what is considered acceptable behaviour is of ever-increasing importance in a global world.
Managing Director, Nina Sunday, features in an article in newspaper The Weekend Australian,'Say Hello to Unwritten Office rules' - July 12, 2008.
The workplace can be a minefield when it comes to etiquette.
read article
Program content
- Introductions – who to introduce to who
- Handshake school - what does a good solid handshake say about a person?
- Dining etiquette and table manners
- Body language – what is positive body language?
- Presentation - how to appear professional and confident in a variety of situations
- Business card protocol
- Dress code – don’t be a fashion victim; what are the rules of good grooming?
- Telephone manners – how to use your mobile phone without annoying others
- International business etiquette
Business Etiquette Outcomes
On completion of this program participants will be able to:
- Conduct business with a professional demeanour
- Make positive impressions with clients
- Demonstrate confidence and credibility through eye contact and a firm handshake
- Know the etiquette of dining and table manners
- Know who to introduce to who and handle business cards correctly
- Deal with clients and colleagues with respect and courtesy
- Cultivate professional working relationships
- Understand how personal image makes a statement about who they are and the organisation they are employed
- Dress according to rules of good business attire and appear impeccably well-groomed
- Express tolerance and respect when dealing with clients and colleagues of different cultures
The Brainpower difference: How we present
What motivates adults to learn? Adults learn when they are actively involved and given the opportunity to share their experience and expertise.
People remember only 5% of what they hear in a lecture. So what can we do to make training more memorable?
Brainpower Training draws on research* which shows interactive discussion increases retention to 50%.
Our experienced and qualified facilitator tailors the workshop to your group by:
- triggering dialogue
- leading brainstorming exercises
- asking quality questions
- comparing case studies
These open-ended exercises help people discover for themselves what you want them to know.
* National Training Laboratories, Bethel, Maine, USA.
Our facilitator adapts and
customises the presentation to suit the
specific needs of you and your team
Our facilitator tailors the presentation to match your specific needs.
You'll interact with fellow participants and brainstorm practical action steps you can apply in your organisation to:
- Identify problem areas
- Innovate solutions and
- Make it happen
No Risk Guarantee
You have peace of mind knowing you are not only getting great value for money, but also results that positively impact performance.
Our guarantee is simply this:
If you are not 100% happy and delighted with your workshop, we will either refund the difference between what you paid to what you think it was worth or we'll continue to work with you for free until you achieve the outcomes you reasonably expected.
Call us on 1300 661 555. Our Support Team are happy to answer any questions you may have and walk you through your options.
Questions? Enquiries?
You'll find the answers to most of your questions on the Frequently Asked Questions page.
If you can't find what you're looking for, please contact us and our Support Team will respond to your enquiry with priority.