Business Communication training
'Develop crystal clear communication for better teamwork'
Brainpower Training works inside companies and organisations with groups of their staff, usually in a Facilitator-led one-day workshop of around 10-16 people at a time.
Program content
- Self-awareness, understanding self, understanding others
- Team awareness and developing productive relationships
- Valuing client relationships
- Emotional Intelligence and the business connection
- Active listening
- Interpreting body language clues, matching and mirroring
- How to strike immediate rapport
- (VAK) visual, auditory, kinaesthetic styles of thinking
- Assertive vs. aggressive behaviour
- Professionalism, how to conduct yourself as a member of a team
- Optional: either DiSC ® or MBTI ® profile
Business Communication Outcomes
On completion of the program participants will be able to:
- Work as a high-performing team, communicating effectively with clients and team members alike
- Have an awareness of the people skills which forge productive client relationships
- Develop emotional intelligence and working relationships with co-workers
- Possess self-awareness and improve people skills
- Identify the difference between hearing and listening
- Understand that HOW you communicate affects the outcome of the interaction
- Improve ability to focus, and actively listen
- Become more flexible dealing with clients
- Match body language, voice and choice of words to client styles
- Interpret body language clues and read people better
- Understand the difference between assertiveness and aggressiveness
- Eliminate ‘red flag’ words by using language that moves the conversation forward instead of derailing it
- Praise co-workers using the language of ongoing regard
- Accept that continuous improvement is the norm in the workplace
Find out more about our training approach
Understand our quality process for customising
Brainpower training has a unique way of tailoring our programs to your people and the situations they face.1. Diagnostic Conversation TM
We can have a structured conversation over the phone about your training needs, asking you some questions that are usually easy to answer.
There's no obligation, but if you do decide to go ahead, we can forward this info to our Facilitator as your 'brief', describing your specific learning and business-related outcomes.
This process is useful to do even before you decide which training provider tomove forward with. During this discussion you can judge if our course content matches what you are looking for and whether we are the right cultural fit for your organisation.
2. Scenarios
Once your course is confirmed, we send our 'Scenarios' e-mail for you to forward to your people requesting them send in short situations or dilemmas they may experience in the workplace relevant to the topic.
Alternatively, you can simply come up with 5 or 6 that are representative.
3. Pre-call
In addition, our experienced and qualified Facilitator will contact you by phone prior to the workshop to confirm logistics and what you'd like emphasised or focused on.
What do people say about our Business Communication workshop?
‘Brainpower's courses exceeded my expectations. Everyone benefitted from this. I'm relieved we can all begin to understand each other in the workplace now.'
Jane Turner, Communication Manager, Reef Catchments
‘Overall a very useful and informative lesson which will assist in the daily interaction of tenants.’
Anthony H., CSO, NSW Dept of Housing