Business Communication
'Develop crystal clear communication techniques and excel' Program content
- Self-awareness, understanding self, understanding others
- Team awareness and developing productive relationships
- Valuing customer relationships
- Emotional Intelligence and the business connection
- 10 steps to handling customer complaints
- Active listening
- Interpreting body language clues, matching and mirroring
- How to strike immediate rapport
- (VAK) visual, auditory, kinaesthetic styles of thinking
- Assertive vs. aggressive behaviour
- Professionalism, how to conduct yourself as a member of a team
- Business etiquette of high-performing business communicators
- Handshake school, what your handshake says about you
- Valuing customer relationships
Business Communication Outcomes
On completion of the program participants will be able to:
- Work as a high-performing team, communicating effectively with customers and team members alike Have an awareness of the people skills which forge productive customer relationshipsDevelop emotional intelligence and working relationships with coworkersPossess self-awareness and improve people skillsRecognise why listening is important and understand how listening is beneficialIdentify the difference between hearing and listening
- Handle customer complaints using the 10-step process
Understand that HOW you communicate affects the outcome of the interaction- Improve concentration and actively listen
- Become more flexible dealing with customers matching and mirroring body language, voice and choice of words to customers’ style
Interpret body language clues and read people betterUnderstand the difference between assertiveness and aggressivenessEliminate ‘red flag’ words by using language that moves the conversation forward instead of derailing itPraise co-workers using the language of ongoing regardAccept that continuous improvement is the norm in the workplaceThe Brainpower difference: How we present
What motivates adults to learn? Adults learn when they are actively involved and given the opportunity to share their experience and expertise.
People remember only 5% of what they hear in a lecture. So what can we do to make training more memorable?
Brainpower Training draws on research* which shows interactive discussion increases retention to 50%.
Our experienced and qualified facilitator tailors the workshop to your group by:
- triggering dialogue
- leading brainstorming exercises
- asking quality questions
- comparing case studies
These open-ended exercises help people discover for themselves what you want them to know.
* National Training Laboratories, Bethel, Maine, USA.
Our facilitator adapts and
customises the presentation to suit the
specific needs of you and your teamWhether you choose onsite training for your group or to send individuals to an open external seminar, our facilitator tailors the presentation to match your specific needs.
You'll interact with fellow participants and brainstorm practical action steps you can apply in your organisation to:
- Identify problem areas
- Innovate solutions and
- Make good negotiation happen
No Risk Guarantee
You have peace of mind knowing you are not only getting great value for money, but also results that positively impact performance.
Our guarantee is simply this:
If you are not 100% happy and delighted with your workshop, we will either refund the difference between what you paid to what you think it was worth or we'll continue to work with you for free until you achieve the outcomes you reasonably expected.
Questions? Enquiries?
You'll find the answers to most of your questions on the Frequently Asked Questions page.
If you can't find what you're looking for, please contact us and our Support Team will respond to your enquiry with priority.